Privacy policy

1. Information We Collect

We collect information that helps us process orders, provide customer support, improve our online store, and market our products.

A. Information You Provide Directly

Name, shipping/billing address, phone number, email
Payment and order details (processed securely by our payment providers)
Account information if you create one (username, password)
Messages or content you send to us (customer service inquiries, product reviews, etc.)

B. Information Collected Automatically
When you browse our Site, we automatically collect certain information using cookies and similar technologies:

IP address, browser type, device information
Pages viewed, items in your cart or wishlist
How you interact with emails or ads we send

C. Information from Third Parties
We may receive information from:

Shopify (our website platform)
Payment processors (to confirm transactions)
Marketing and analytics partners (to help us better understand visitors and advertise our products)

2. How We Use Your Information

We use your information to:

Process Orders & Deliver Products – Fulfill your purchases, arrange shipping, manage returns/exchanges.
Improve & Personalize Your Experience – Recommend products, save your preferences, and improve site functionality.
Marketing & Advertising – Send promotional emails and show relevant ads across the web.
Fraud & Security – Detect, prevent, and respond to fraudulent or malicious activity.
Customer Support – Answer your questions and resolve any issues with your orders.

3. Cookies & Online Tracking

Our Site uses cookies to:

Remember your shopping preferences
Measure traffic and improve the website
Serve relevant ads on other websites

You can adjust your browser settings to block or delete cookies, but some features may not work properly.

For more information on Shopify’s cookies, visit: https://www.shopify.com/legal/cookies

4. Sharing Your Information

We only share personal information as necessary to run our business:

Service Providers: Payment processors, shipping carriers, fulfillment centers, and IT/cloud services
Marketing & Advertising Partners: To help show you relevant promotions
Legal Requirements: If required by law or to protect our rights

We do not sell your personal information for monetary gain. If we use third-party ad services (like Shopify Audiences), we may share limited customer data for marketing purposes, which you can opt out of.

5. Your Rights & Choices

Depending on your state of residence, you may have the right to:

Request access to the personal data we have about you
Request deletion or correction of your information
Opt out of marketing communications
Limit sharing for targeted advertising

You can opt out of promotional emails using the unsubscribe link in our emails, or contact us directly to exercise your privacy rights.

6. Children’s Privacy

Our Site is not directed toward children under 13, and we do not knowingly collect information from them.

7. Data Retention & Security

We keep your information only as long as necessary to provide our Services and meet legal requirements. While we take steps to protect your data, no online transmission is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. The “Last Updated” date will always show the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us at:
Email: support@pinuprags.com