Refund policy

Exchanges & Store-Credit Refunds (Domestic)

Orders in new, unworn condition are eligible for exchanges or store-credit refunds within 7 days of receiving your order.

Free return shipping is provided for domestic exchanges.

Exchanges are made by the desired product exchange’s availability and are not able to be granted to all customers

For store-credit refunds, the cost of the return label will be deducted from your credit amount.

Please note: Once an exchange has been completed, the original order may no longer qualify for further exchanges or store-credit refunds.

Any items sent back in worn, damaged, or altered condition will be denied. To request an exchange or store-credit refund, please contact:

support@pinuprags.com

 

International Shipping

International shipping rates are based on your location and the weight of your order. These costs are calculated at checkout.

Import duties, taxes, or customs fees vary by country and are the responsibility of the customer.

Customers are responsible for paying customs and duties if requested by their local courier. Pinup Rags is not responsible for courier delays or customs processing times.

 

International Exchanges & Store-Credit Refunds

Orders in new, unworn condition may be set up for an exchange or store-credit refund within 7 days of delivery.

Pinup Rags does not provide return shipping for international orders. Items can be sent back to:

Pinup Rags

932 Wilson St

Unit 1E

Los Angeles, CA 90021

United States

 

On-sale items are final sale and not eligible for exchanges or store-credit refunds. Items received in worn, damaged, or altered condition will be denied.

 

EU Customers: In accordance with EU Consumer Rights law, customers located in the EU have the right to withdraw from their order within 14 days of delivery for a full refund. Items must be returned in new, unworn condition. To exercise this right use the withdrawal button on our website or email us at support@pinuprags.com with your name and order number.

 

Additional Information

Pinup Rags is not responsible for lost or stolen packages. Claims for missing deliveries must be filed directly with the carrier.

Original shipping fees are non-refundable.